Delivery
Sending all FixAsus orders to you is done in-house. After your payment has been received by FixAsus and if the product is in stock, your order will be shipped within 1-3 business days. If your product is unavailable, you will be notified as soon as possible and you are entitled to a free refund of the amount paid to FixAsus. Delivery time of an unavailable product as well as deliveries outside the Netherlands can take more than 10 working days. FixAsus will keep you informed of the status of your order by email during this time. In case your product is delivered as a package, you will receive a track and trace code from FixAsus as soon as possible. Orders that cannot be delivered because no one was home. To ensure that you receive your package as quickly as possible, it will be delivered to your nearest collection point and your package will be kept for a maximum of 7 days. If you have not collected your package within that time, your package will be returned to us. We will charge you for any additional costs incurred for this. Orders that cannot be delivered due to addressing errors (wrong or incomplete address, incorrect ascription) will be returned by the delivery service and credited or resent by us after receipt. The additional costs incurred for this will be charged to you by us. charged.

Reject, do not collect parcel point
When the consumer refuses the product at the door (or does not collect it from a collection point of the carrier), this is seen as an appeal to the right of withdrawal. If your package cannot be delivered, it will be taken to a collection point. If you do not pick it up there, we will unfortunately have to charge €6.95 domestic and €14.95 abroad for the return costs. As soon as the package is back with us, it will be your order has been (partially) cancelled. This also applies if you refuse the package at the door.

Returns
Standard orders placed through our online store may be returned 14 days after receipt. The buyer will bear the shipping costs involved. The buyer also bears a duty of care in the event of return of the product, including the delivery of the product to FixAsus. The consumer is liable for any reduction in value of the product that is the result of careless handling and/or delivery. If the product is not received by FixAsus in the same condition as you received it, including any accessories and original packaging, FixAsus's right of suspension will be invoked until the damage has been compensated. Returns without postage or insufficient postage will not be accepted. Returns that are incomplete will not be reimbursed or only partially reimbursed. The purchase amount will be refunded to your account 8 days after receipt of the returned goods (provided they are sent in undamaged, original packaging and with sufficient postage). This only applies to standard impulse purchases. (standard orders: see general terms and conditions).

The return address

Computersall.nl
Duinluststraat 3
1024 VH Amsterdam
Netherlands

Damaged product receives. All damage must be reported within 3 working days after the day of delivery.

We request that you provide as much detail as possible about the damage:

• • Is the damage to the product visible before or after opening?
  • Was the box/packaging damaged?
  • We would like to request that you send us some photos (5 photos) of the damage and the packaging. (1 photo of the outer packaging of the shipment with the shipping label visible. 1 photo of the inner packaging, where the contents and protective material in the package are clearly visible, 3 photos of the articles. This means 1 photo of all articles together and 2 detail photos)

Information about orders
We will keep you informed (via email) about the status of your order. In addition, if desired, you can follow the progress of the processing of your order online.